Complaints Procedure
To comply with various bodies a complaints procedure is required. As I am not a large company I need to build a positive reputation so an unhappy customer is not an option. My objective is simply not to have any complaints, however to keep the various bodies happy I have outlined my procedures here.
If you have any reason for concern then simply contact me and I will endeavour to resolve any issues in a timely manner at no additional costs to yourself.
To ensure Customer satisfaction my working practices are listed below.
- I agree and document the work to be done.
- Written estimates are provided which include the objective and scope of the work to be done.
- I turn up on the dates and times agreed.
- You are kept informed of the progress and status of the work.
- I will always maintain a high standard of work complying with the current regulations.
- Full certification is provided at the end of the job giving you peace of mind that the job is compliant, safe and functional.
- Payment is normally only due on successful completion of the job. Exceptions to this may be for staged work however this will also be agreed before any work is started.
- I guarantee my work for a period of 12 months from the completion date.
- Any component failures within this timeframe will be resolved free of charge.
There are some areas however that I cannot control or be held responsible for:-
- The initial complaint must be made directly to me before any third party makes changes or corrects the area under concern.
- The complaint can only be made by the person ordering the work.
- Any failures due to the circuits or components being used outside the specifications detailed in the design and certification documentation.
- Damage caused my misuse or external influences.
- Periodic inspection report, where the relevant features of the electrical installation have subsequently been altered or removed.
- Further changes to the relevant installation or circuits have been made
- No responsibility is taken for the suitability and functionality of any appliances connected to the electrical installation or any damage subsequently caused to the installation or circuits.